Last Updated: December 2024
1. Introduction and Scope
GridlyConnectra ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://gridlyconnectra.com (the "Website") and use our services.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide, including:
- Name, email address, phone number, and company information
- Information from contact forms and inquiries
- Payment information for services requested
- Communications and correspondence with our team
- Feedback, reviews, and survey responses
2.2 Automatically Collected Information
When you visit our Website, we automatically collect:
- Browser type, operating system, and device information
- IP address and approximate location
- Pages visited, time spent on pages, and clickthrough patterns
- Referring website information
- Interaction data with website features and content
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience. See our Cookie Policy for detailed information.
3. How We Use Your Information
We use collected information for:
- Providing and improving our services
- Processing inquiries and requests
- Sending marketing and promotional communications (with your consent)
- Analyzing website usage and trends
- Complying with legal obligations
- Protecting against fraudulent or unauthorized activity
- Personalizing your experience
4. Data Sharing and Third Parties
We do not sell personal data. We may share information with:
- Service providers who assist in operations (analytics, hosting, email services)
- Business partners with your explicit consent
- Law enforcement when legally required
- Other parties in connection with company transactions or legal proceedings
5. Data Retention
We retain personal data for as long as necessary to fulfill stated purposes or comply with legal obligations. Contact information is retained for service delivery and business relationships. You may request deletion of your data subject to legal requirements.
6. Your Privacy Rights
Depending on your location, you may have rights including:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion of data
- Right to data portability
- Right to opt-out of marketing communications
- Right to withdraw consent
7. International Data Transfers
GridlyConnectra is based in Taiwan. If you access our Website from outside Taiwan, your information may be transferred to and processed in Taiwan. By using our Website, you consent to such transfers subject to appropriate safeguards.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover such information, we will delete it promptly.
9. Data Security
We implement comprehensive security measures including encryption, access controls, and regular security assessments to protect personal data. However, no method is completely secure. We encourage you to report security concerns to security@gridlyconnectra.com.
10. California Privacy Rights (CCPA)
California residents have specific privacy rights under the California Consumer Privacy Act. We provide transparency regarding data collection and allow requests for access, deletion, and opt-out of data sales (though we do not sell personal data).
11. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be notified via email or prominent notice on the Website. Your continued use of our services constitutes acceptance of updated policies.
12. Contact Information
For privacy inquiries, requests, or concerns:
- Email: privacy@gridlyconnectra.com
- Address: 101 Taipei Financial Center, 7 Songzhi Road, Taipei 110, Taiwan
- Phone: +886 2 8969-8888